Pizazz Studios offers refunds on items shipped from this studios if the item is returned within 14 days of purchase date. Buyer pays return shipping and insurance. All refunds will be credited for the original amount paid for the item only. Item must be received back in original condition. It is recommend that all returns be sent with a traceable carrier such as USPS, UPS or FedEx. Keep the return tracking number from the package you are returning to ensure that the package is returned to us. Pizazz Studios is not responsible for packages lost or damaged in transit